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Privacy Policy

Our company, respecting the importance of the proper collection, maintenance, processing and storage of personal data of its customers and visitors/users of the e-shop, expressly declares that it complies with all the guarantees of secure management and protection of natural persons against the processing of personal data, in compliance with the provisions of European Regulation No. 2016/679, as incorporated into our national law and currently in force.

Our company is committed to keeping your personal data safe and secure. Below you will find information on what personal data we collect, process and store and why.

How we use your personal data (name, address, telephone number, email)

  • In sending orders for the correct and timely dispatch of your order.
  • Sending emails for the confirmation and details of your order.
  • Sending you email newsletters to keep you informed about discounts, new collections after your explicit consent to receive such mailings.
  • To prevent and detect criminal actions against either you or our company.
  • To keep abreast of your preferences and thus ensure that we offer you what you want and remain competitive.

The history of your communication with our company.

Whatever we discuss with you by phone, email or via Facebook, Instagram etc., we use it to serve our customers before, during and after the execution of the order, thus ensuring its proper execution and the best possible service to you.

Your order history and ‘Favourites’

It is used for ordering and selling products, for the proper implementation of our customer service policy and product change-return policy, and to keep up to date with your preferences to ensure that we offer you what you want and remain competitive.

Information that you give us when you browse our website (IP address) and data relating to your location , in case you wish to share it with us.

This information helps us to improve our website and offer you personalised options (such as language selection) and thus provide you with the best possible shopping experience and to protect our website from criminal activity either against you or against our business and to comply with our obligation to securely collect, process and retain your data.

You are under no obligation to disclose any of the above personal data information to us. However, in the event that you do not, you may not be able to purchase the products you desire from our e-shop and enjoy the best possible consumer experience that our business is able to offer. However, should you choose to do so, we will fully respect it.

Transfer of personal data to third parties

Our business expressly declares that it will not make any illegal or improper use of your personal data and will not transfer in any way and for any reason to any third party personal data and user/visitor information.

Promotional/advertising messages

Provided that we have received your prior express consent, we are entitled to send you, from time to time, promotional/advertising messages by email, in order to keep you informed about our business news and to help you ‘explore’ our new collections.

How to stop receiving promotional/advertising emails from Freyja Jewelry:

You can stop receiving promotional/advertising messages at any time, a) either by clicking on the ‘unsubscribe’ link which will be in every email you receive from our business, or b) by contacting us at [email protected], stating that you no longer wish to receive such messages.

Our business will process your request, in either of the above ways, as soon as we receive your request and you will stop receiving such emails.

Storage of your personal data

Our company expressly declares that it retains the personal data that its customers/users have disclosed and only those for as long as the latter keep their account active or for as long as it is deemed necessary to offer you our services.

To the extent reasonably necessary, in compliance with our business’s obligations and requirements under the law, either for the resolution of disputes or for the prevention and detection of criminal acts, our business is entitled to keep your personal data stored, even if you have deactivated your account or it is no longer necessary to provide you with our services.

Your rights

You have a number of rights over your personal data/information that you have disclosed to our business. In detail:

The right to be informed of how your personal data is collected, processed, retained and stored by our business (see above!)

The right to have access at any time to the personal data, data and information that you yourself have disclosed to our company.

The right to ask us to correct – if inaccurate – the data that our company holds about you and the right to modify (via your personal account/profile) any information relating to your personal data.

The right to ask us to delete the personal data that the company holds about your person. In this case, the business is obliged to delete your data without undue delay if one of the following exclusive reasons listed below applies:

  1. the personal data is no longer necessary in relation to the purposes for which it was collected by our company or otherwise processed,
  2. you withdraw your consent to the collection, processing and storage of your personal data by our business and there is no other legal basis for the processing,
  3. you object to the processing of your personal data and there are no compelling legitimate grounds for the processing,
  4. your personal data were processed unlawfully,
  5. the personal data must be erased in order to comply with a legal obligation under EU law to which our business is subject,
  6. the personal data have been collected in connection with the provision of information society services directly to a child, as referred to in particular in Art. 1 of the GDPR. The right to stop receiving promotional/advertising messages from our company via the ‘unsubscribe’ link, which can be found in every relevant email you receive from us
    The right to receive the personal data that you have provided to our business in a structured, commonly used and machine-readable format and the right to transmit such data to another controller (right to portability).

These rights can be exercised at no cost to you, by sending an email to [email protected].

Security policy

Payments with any type of debit and credit card are made through VIVA Payments without the need to create additional accounts and with direct payments, through a simple redirect, in a 100% secure and easy to use environment.

Viva Payments is a Payment Institution licensed by the Bank of Greece. The same basic principles of confidentiality and privacy that govern banking apply accordingly to Viva Payments. Viva Services has received PCI Data Security Standard (PCI DSS) certification, and applies the prescribed security policy which is assessed by continuous audits by a certified auditor. To ensure the confidentiality of data transfer, the EV SSL-128bit encryption protocol is used. Access to Viva Payments’ systems is controlled by state-of-the-art firewalls and malicious attack detection systems (Intrusion Detection and Denial of Service Protection Systems).

Cookies Policy

We use cookies to improve the user-friendly navigation and use of our website. Cookies are small text files with information stored on your hard drive during your visit to our website. We need the cookies to identify and authorize you after you have successfully registered with the protected area throughout your visit. However, cookies also serve to track the preferences of visitors to the website. This helps us to better tailor the content of our website to your needs and to improve our offerings to you. Cookies do not allow us to identify users. You can disable these cookies at any time in your browser system settings as well as delete existing cookies. All users can view our offers without having cookies enabled. If you have chosen not to accept cookies however, you may not be able to take advantage of the full features of our site.

At Freyja Jewelry we use cookies that behave in four main ways. These cookies are called First-Party, Session and Persistent Cookies.

First-party Cookies. They can help us provide you with improved functionality and a smoother customer experience.

Session cookies.These cookies we use are automatically deleted from your hard drive at the end of your browser session.

Persistent cookies. When you visit our website again, it will automatically recall the country and language you selected on your last visit to our website. These ” Persistent cookies ” are stored on your hard drive and will be deleted by your browser after a given time. Cookies can also be cookies from Third-Party providers.

By using our website, you agree that we may place these types of cookies on your device and access them when you visit the website in the future. If you wish to delete all cookies already on your computer, please refer to the support and help area of your web browser for instructions on how to locate the file or directory that stores cookies. Please note that by deleting our cookies or disabling future cookies, you may not be able to access certain areas or features of our site.

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